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July 17, 2024

Hello all!

I just wanted to update you about some of the latest in the workshop; it’s been as busy as ever and I can’t thank you all enough! We are moving through the work as quickly as we can without compromising our very high standards, and I appreciate the patience while we get down to it. As always, we want the work coming out of this shop to be the absolute best! I’d just like to quickly mention that at the moment we have put the stoppers on any more fretwork (including re-frets), and most (but not all) headstock breaks as we have enough of those jobs for now and the lead times for that work are too long! You can always email me with your inquiry if you have any questions.

That said, I am still booking other work so please feel free to get in touch or book something on the calendar.

We work by appointment only and it’s £15 to book an appointment to come in and discuss something one-on-one in person or consult online. (Collections and follow-up appointments are still of course free.)

It's actually super simple and easy; the £15 for any drop-off appointments is deducted from any work booked with the Stairway, so you do not have to pay any extra

You can always cancel or move your appointment with the link in the confirmation email, up until 48 hours before the time booked. After that, the time is confirmed and the £15 deposit will be non-refundable. Simple and straightforward!

My apologies for having to introduce this minor additional step, but there are simply too many no-shows and late appointments, Believe me, I don’t want to charge for late appointments, but I’d also like to be able to not have to make up that time very late into the evening, so I’m taking a firm line on this from now on. As flexible as I try and be with my schedule, it's becoming difficult to manage, and it’s not just your job I miss out on, it’s the ability to book another one! Thanks for understanding

I know this year took off quickly for many people, but I still hope you’re finding as much time as you can to make music. Stay safe, and be excellent to each other \m/ >_< \m/

Best wishes

-Kev